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Customer Reviews

Based on 113 reviews
97%
(110)
1%
(1)
2%
(2)
0%
(0)
0%
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s
stanya Owen
excellent

Excellent service and robe. The robe is everything I was looking for and I love it. The young lady, REBECCA, was beyond excellent. Professional, helpful beyond helpful, gracious, very smart and determined to help me expedite my order. If more companies had a service representative like REBECCA, their businesses would thrive. She truly is “one in a million”. Thank you Rebecca, you were a JOY to work with. Stanya Owen

T
Trent Wilkerson

Brushed Microfiber Robe Lined in Terry | Style: DSM4000

S
Stephen Brandt
Not the same

Not like the one at the hotel. The robe is to long (I'm 5'6".). The color (blue) is disappointingly duller than in the online catalog. It is comfortable and seems to be otherwise well made.

I am sorry to hear that the robe you received did not meet your expectations. Please be assured that the robe you received is the same one that we supply to hotels. If you have not used the robe yet, you can return it without any hesitation. Your satisfaction is our top priority, and we want to make sure that you are completely happy with your purchase.
Thanks,
CH

C
Christine Combs
Nice robe but not what I would call plush.

I bought one of your robes at White tail resort in Idaho 12 years ago and loved it so I looked you up and bought what I thought was the same robe, super plush on the inside but it was not. I looked on your website to see if what I ordered was right but it was. While it’s a nice robe it’s not as nice as what I bought at White tail resort in mc call Idaho.

I'm so sorry to hear that the robe you received wasn't what you were expecting, especially after you had such a great experience with it 12 years ago. I want you to know that I understand how important it is to have a comfortable and cozy robe, and I'm here to help. The robe Style: MPR300 is designed with a super plush minx lining to provide maximum comfort and warmth. If you haven't used the robe yet, please don't hesitate to return it and try out the MPR3000. Your satisfaction is our top priority, and we want to make sure you're completely happy with your purchase.
Thanks,
CH

J
Jill Ash
Brushed Microfiber Robe

This robe is beautiful, so comfortable, and my favorite robe ever!